Is it normal to wait over half an hourand then be told the session had expired and to try again later?

Hi Don,
Please provide us with screenshot or more information (where it happened and exact message) so I can escalate this issue.
Thanks

Don, What exactly are you referring to?. A technical support session?.
AVG Guru

Hi Don,
Please provide us with screenshot or more information (where it happened and exact message) so I can escalate this issue.
Thanks