Hello Cora. I would request you to temporarily disable AVG protection and check if you could use the application without any issues. To disable AVG, please click on this link http://avgclick.me/TempDisableAVG .
Is it possible that AVG is blocking autoplay from working? Both my husband's computer (windows 8) and my lap top (windows 7) have the same problem and the only thing in common I can think of is we both started using AVG last year
Hello Cora. I would request you to temporarily disable AVG protection and check if you could use the application without any issues. To disable AVG, please click on this link http://avgclick.me/TempDisableAVG .