Hello Gwen. Is it a Mac PC you are using?
yes, my husband was reading an article that he got to through facebook. then this popup came up saying we had this virus and not to restart our computer or it would cause a system failure if we did.
Hello Gwen. Do you receive any popup regarding this virus while you are on Facebook?
Hello Gwen. You will receive some advertisement popups if some adware programs installed on your computer unknowingly while you try to install any other programs. You can remove this easily, first go to control panel and click on Programs and Features and in the list of programs search for any tool bar or search bar or any weird programs installed in your computer. If you see some suspicious program just uninstall it. If you don't see any of such programs then please open your browser and you need to delete the unwanted plugin, extension, toolbar or search bar that is installed in your browser. After removing such things you wont be getting any popups when you browse the internet. I always recommend you to install only trusted programs and do custom installation to view if any unwanted software is being installed. Please feel free to contact us should you need any further assistance.
No , we have a windows PC
Hello Gwen. Do you receive any popup regarding this virus while you are on Facebook?
Hello Gweg. Have you received the popups from the browsers?
No , we have a windows PC
yes, my husband was reading an article that he got to through facebook. then this popup came up saying we had this virus and not to restart our computer or it would cause a system failure if we did.
Hello Gwen. You will receive some advertisement popups if some adware programs installed on your computer unknowingly while you try to install any other programs. You can remove this easily, first go to control panel and click on Programs and Features and in the list of programs search for any tool bar or search bar or any weird programs installed in your computer. If you see some suspicious program just uninstall it. If you don't see any of such programs then please open your browser and you need to delete the unwanted plugin, extension, toolbar or search bar that is installed in your browser. After removing such things you wont be getting any popups when you browse the internet. I always recommend you to install only trusted programs and do custom installation to view if any unwanted software is being installed. Please feel free to contact us should you need any further assistance.
Hello Gwen. Is it a Mac PC you are using?