This same problem has been happening to me for the past few wks. It happens EVERYTIME I close my windows - or at least every OTHER time, sometimes I get lucky. I get the same exact "threat pop up" . . . a few minutes ago I finally tried to follow the path of the detected threat and found nothing. All my programs are up to date. . . I think, let me verify, but it is very annoying.
AVG Antivirus free…the box hasn't popped up for a day…What is the link/path actually called is it a file or directory or what?(an executable file??) It asks when you add it to exceptions…also should I check mark all 3??? Resident shield, Identity Theft and Manual and scheduled scan…a full scan and rootkit scan didn't flag it…Identity Theft is what flags it as possible threat…The only thing that worries me is that when I search for that file/path in the registry C: I don't see it even when I check mark show hidden files in folder options…
I am encountering the exact same issue with Firefox version 47.0 AVG indicated that FIREFOX.EXE was infected. AVG would not allow me to select "Allow", and after selecting "Protect Me", AVG erased ALL files from my Firefox Profile (tabs, bookmarks, Add-Ons, Extensions, passwords, etc).
It would seem that AVG has made a HUGE mistake here.
That article says to eclude the entire C:\PROGRAM FILES folder ?
Hello William,
Yes, that is the latest version of AVG and it seems the issue was fixed in the latest update. Thank you.
AVG Antivirus free…the box hasn't popped up for a day…What is the link/path actually called is it a file or directory or what?(an executable file??) It asks when you add it to exceptions…also should I check mark all 3??? Resident shield, Identity Theft and Manual and scheduled scan…a full scan and rootkit scan didn't flag it…Identity Theft is what flags it as possible threat…The only thing that worries me is that when I search for that file/path in the registry C: I don't see it even when I check mark show hidden files in folder options…
I have had both Firefox and AVG free for a long time. I have been using both with no problem or "threat detection"…a couple of days ago the newest version of Firefox (45.0.2) automaticly downloaded and is working great… about 2 or 3 hours after the Firefox update occured the AVG Identity Protection popped up an orange threat box.the file or whatever it is was put in quarintine.What it found is above… I started to put in an "exception", but since it kept popping up as a problem when no updates to Firefox have been done (since a couple of days ago) I was afraid it may be something malicious…I ran a full scan and a rootkit scan with AVG and found nothing…Malwarebytes found nothing also
I just read all the posts regarding this issue. I wish to raise a few points that I belive AVG is missing.
1 - AVG shouldn't detect any false positives with Firefox Updating - i.e. FIX AVG
2 - The "work around" suggested by AVG to add the path / file to the exeception list WON'T work!
This is because the path …/Mozilla Firefox/Updated doesn't exist and AVG won't allow you to add a non-existant path / file to the exception list.
Now, AVG - instead of making excuses fix your software!
I have been a loyal AVG user and proponent for over a decade - now I'm rethinking it.
We regret for the inconvenience caused. We wold request you to add the specified file to the exception list using the instructions on the article http://avgclick.me/AddException and check whether it resolves the issue. Please feel free to contact us for further assistance.
Thank you.
I goofed when I typed this in the original question and it made it confusing:
"This has happened 2 or 3 times now…ususally about 9:00am when we start using the computer…I'm not sure if C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\UPDATED\FIREFOX.EXE is a folder or an application when I go to exceptions…Do you think this is ok or is it something malicious…Firefox update to the above version when this "threat box" started popping up…I have added the above to exceptions, should I have added it or not? I looked in C: and followed path, but couldn't find this folder…it might be hidden"
What I meant was that I had gone to the exceptions entry page and it asked if it was an application or a folder and I wasn't sure. I decided not to add it to "exceptions" because I wasn't sure what it was and was afraid it may be something bad…malware or something…Sorry for being confusing but I'm a novice and not sure of the terminology
If the issue persists even after using the latest version (2016) which is up-to date, then we suggest you to add exception, browse to the file, folder that you want to exclude ("C:\PROGRAM FILES\MOZILLA FIREFOX" in this case). We also suggest you to report false detection in https://secure.avg.com/submit-sample .Thank you.
Here is my version:
please explain, what does "later version" mean…What is the most recent version number and how do I get it if I have an old version…I went to start button>control panel>programs>AVG selected it and a box popped up saying I could repair it or uninstall it. I chose repair and it loaded and it took a long time to update…When I hit update in AVG now it says I have the most recent version 16.61.7539…it also found a threat when I ran a complete scan after updating .I will try to send sceen shots of version and corrupted file (what does that mean?) When I googled the rdrservicesupdater(1).exe it didn't bring up anything…What is rdsservices? AVG found the same thing back in March See screen shots
JT Greeno,
We regret for the inconvenience caused. You can restore the removed files from AVG virus vault.
Open AVG.
Click on Options and select Virus vault.
Then select the files you would like to restore.
Thank you.
I am encountering the exact same issue with Firefox version 47.0 AVG indicated that FIREFOX.EXE was infected. AVG would not allow me to select "Allow", and after selecting "Protect Me", AVG erased ALL files from my Firefox Profile (tabs, bookmarks, Add-Ons, Extensions, passwords, etc).
It would seem that AVG has made a HUGE mistake here.
Hello Jay,
We apologize for the inconvenience caused. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
I have had both Firefox and AVG free for a long time. I have been using both with no problem or "threat detection"…a couple of days ago the newest version of Firefox (45.0.2) automaticly downloaded and is working great… about 2 or 3 hours after the Firefox update occured the AVG Identity Protection popped up an orange threat box.the file or whatever it is was put in quarintine.What it found is above… I started to put in an "exception", but since it kept popping up as a problem when no updates to Firefox have been done (since a couple of days ago) I was afraid it may be something malicious…I ran a full scan and a rootkit scan with AVG and found nothing…Malwarebytes found nothing also
Thank you for understanding.
Please do try the repair installation and let us know the status.
here is screen shot of version