Issue since renewal

AVG Performance
3

Hi Sandra.
We're here to help.
It looks like the app require a reactivation after renewal.
Passive mode is enabled when AVG detects a conflicting antivirus application on your PC.
We would like to offer you a free remote assistance service to resolve this and configure AVG.
I have sent an email containing instructions to get connected with them. Please check your inbox and spam box as well.

1

Hello

My subscription renewed at the end of August 20.  Since then it has not been working correctly and I keep getting messages telling me to update / buy more.  It also says I am in Passive Mode
I have tried to repair as per other threads but this did not work.    I have taken screen shots of the messages if needed.  
Should my next step be to uninstall and try to reinstall?

Thanks
Sandra
Sandra

2

Hi Sandra.
We're here to help.
It looks like the app require a reactivation after renewal.
Passive mode is enabled when AVG detects a conflicting antivirus application on your PC.
We would like to offer you a free remote assistance service to resolve this and configure AVG.
I have sent an email containing instructions to get connected with them. Please check your inbox and spam box as well.