Issue with Account

Hi Dave,
Unfortunately purchase from play store is not visible in AVG MyAccount. If it shows you only sms commands that phone is most likely not connected to Internet,
Thanks

I bought the Pro mobile version for Android using the Play store. However when i goto check my account details it says I have no paid subscriptions. I had to change my password after i bought the app as i forgot my login, but I think my account was linked to my google account but now it isntso is sort of in limbo. The app works ok and says i have the full version.

my account login is clarky100@gmail.com

Another issue is that i installed the free version on my partners phone and set up anti theft. I set this up with my account details. when i log into the anti theft website, i see the phone there listed but says i cant use the anti theft options from here. i can only use the txt format.

Any help appreciated. thanks

 

Hi Dave,
Unfortunately purchase from play store is not visible in AVG MyAccount. If it shows you only sms commands that phone is most likely not connected to Internet,
Thanks