Issue with AVG VPN Connection Stability

Hi AVG Support,

I’m experiencing issues with the connection stability of AVG VPN. It frequently disconnects and struggles to reconnect, which affects my browsing experience. I’ve tried reinstalling the VPN and checking my internet connection, but the problem persists.

Could you please provide any troubleshooting steps or updates regarding this issue? Any assistance would be greatly appreciated!

Thank you!

Hello Jorge,
Thank you for contacting AVG Community Support.
We understand that you are facing the VPN connection Stability issue have tried reinstall but still face same issue.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Could you please let us know when you started facing this issue?
Please provide us your operating system name and version of your device.
Here are some things you can try if you're having issues with AVG Secure VPN connection stability: 
-Check your internet connection: Make sure your internet connection works when AVG Secure VPN is off. If it doesn't, check your network configuration. 
-Try a different server location: Open AVG Secure VPN, click Change location on the main screen, and select a different location. 
-Try a different VPN protocol: Open AVG Secure VPN, go to Menu > Settings > VPN protocols, and select a different protocol. You can try Mimic or OpenVPN protocols. 
-Disconnect other VPN services: If you're connected to another VPN, AVG Secure VPN might not work properly. 
-Restart your PC: Try restarting your computer and then connecting to AVG Secure VPN again. 
-Check your subscription: Make sure your subscription is active. 
-Try a different network: Try connecting to a mobile network or a different Wi-Fi/LAN connection. 
If you still face same issue, after trying the steps, please let us know.
Thank you and keep us updated.

Just installed the latest AVG VPN Update which has produced super SLOW connections with the default London connection.

When I select my chosen location as Glasgow or 'Wonderland' all is good (I tried more than one London server by the way)

I hope that this info helps

Hello Jorge,
Thank you for contacting AVG Community Support.
We understand that you are facing the VPN connection Stability issue have tried reinstall but still face same issue.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Could you please let us know when you started facing this issue?
Please provide us your operating system name and version of your device.
Here are some things you can try if you're having issues with AVG Secure VPN connection stability: 
-Check your internet connection: Make sure your internet connection works when AVG Secure VPN is off. If it doesn't, check your network configuration. 
-Try a different server location: Open AVG Secure VPN, click Change location on the main screen, and select a different location. 
-Try a different VPN protocol: Open AVG Secure VPN, go to Menu > Settings > VPN protocols, and select a different protocol. You can try Mimic or OpenVPN protocols. 
-Disconnect other VPN services: If you're connected to another VPN, AVG Secure VPN might not work properly. 
-Restart your PC: Try restarting your computer and then connecting to AVG Secure VPN again. 
-Check your subscription: Make sure your subscription is active. 
-Try a different network: Try connecting to a mobile network or a different Wi-Fi/LAN connection. 
If you still face same issue, after trying the steps, please let us know.
Thank you and keep us updated.

Thank you for taking out your most valuable time to writing us back John,
I appreciate your efforts for sending us the information. I am glad to hear that you are able to use the AVG Secure VPN subscription getting connected with  "Glasgow" and 'Wonderland' location. Moving forward, please get connected with this location to use the VPN.

Additionally, please monitor the AVG Secure VPN and if you are facing any other issues do let us know and we will certainly assist you further.

Looking forward to hearing from you.