Hi,
I have paid for Secure VPN, but my account does not seem to recognise it. I have followed all the steps suggested, and I am logged in, but it still does not work. On my main AVG interface it says that VPN is installed, but then when I pressed the icon it says 'VPN ran into a technical error'. When I press the VPN secure icon on my desktop, it says 'privacy is not protected'. Somehow the difference parts of the AVG system are not linking up. Can you please advise me how to get around this?
Grateful for quick advise (it was soon over a week since my subscription started, but not been able to activate it is very frustrating!)
Thanks,
Linnéa
Hello Linnea,
I'm sorry to hear that you're experiencing issues with AVG Secure VPN installation/activation, let's work together to fix this issue. I request you to open AVG Internet Security > My AVG, share a screenshot of the My AVG page to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for providing screenshots Linnéa,
Yes, the screenshots are visible for us. I can see that you're receiving error message "VPN ran into a technical problem" while open AVG Secure VPN. In this case, I request you to press Windows Logo+R: Run dialog box and type services.msc, look for AVG Secure VPN, select it and start/restart it's services and check if your AVG Secure VPN is working fine.
Best regards,
Alok.
The images are showing then I post them, but don't understand why it is not showing here and says 'user-added image'. I hope they are visible to you?
Hello again,
I tried to restart it via services.msc, however that did not make a difference. I then uninstalled VPN completely, restarted the pc and then reinstalled it. And voila, it's now working!
Glad it's sorted - thanks for your assistance.
Linnéa
Hello Linnea,
I'm sorry to hear that you're experiencing issues with AVG Secure VPN installation/activation, let's work together to fix this issue. I request you to open AVG Internet Security > My AVG, share a screenshot of the My AVG page to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.