Hello David,
Thank you for contacting AVG Community Support.
We understand that you want to report a false positive for your website. We'll certainly check and help you out.
A false positive is any clean file flagged as malicious. False positives may sometimes occur in any antivirus software because of new virus definitions being added to the application database.
AVG file whitelisting is a service provided mainly to software developers to reduce the risk of false positive detections.
If your website is incorrectly flagged as malicious, you can report this using the Report a suspected false positive webform (https://www.avg.com/en-ww/report-false-positive#pc).
When you submit application files to the AVG Threat Labs, a group of analysts review the software for malicious or unwanted activity. Applications that are both free from malware and meet our guidelines for application transparency can be whitelisted.
Refer the following article to know more about AVG Threat Lab:
AVG Threat Labs - File whitelisting (https://support.avg.com/SupportArticleView?l=en&urlName=avg-threat-lab-file-whitelist&q=false+postive&supportType=home)
Thank you and keep us updated.
I am experiencing some issues with AVG protection on my website (https://www.uniondevelopers.com), and I would appreciate some guidance. Recently, some users have reported that AVG is blocking access to my site, flagging it as potentially harmful. I've scanned my site for malware and other security threats, but everything seems clean.
Could anyone provide insights on why AVG might be blocking my site and what steps I can take to resolve this issue? Any advice on how to get my site whitelisted or how to communicate effectively with AVG support would be greatly appreciated.
Thank you!
Hello David,
Thank you for contacting AVG Community Support.
We understand that you want to report a false positive for your website. We'll certainly check and help you out.
A false positive is any clean file flagged as malicious. False positives may sometimes occur in any antivirus software because of new virus definitions being added to the application database.
AVG file whitelisting is a service provided mainly to software developers to reduce the risk of false positive detections.
If your website is incorrectly flagged as malicious, you can report this using the Report a suspected false positive webform (https://www.avg.com/en-ww/report-false-positive#pc).
When you submit application files to the AVG Threat Labs, a group of analysts review the software for malicious or unwanted activity. Applications that are both free from malware and meet our guidelines for application transparency can be whitelisted.
Refer the following article to know more about AVG Threat Lab:
AVG Threat Labs - File whitelisting (https://support.avg.com/SupportArticleView?l=en&urlName=avg-threat-lab-file-whitelist&q=false+postive&supportType=home)
Thank you and keep us updated.