Hello Kaylee,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Could you please let us know the exact error message you have received while try to install?
May I know the name of the AVG program you want to install?
Thank you.
Kaylee,
We understand your hesitation in having a technician work in your PC.
Mostly this error is occur due to anyother Antivirus program or previously installed AVG on your system.
Is there any other Antivirus program or AVG program installed on your system? If so, please uninstall it and try to install AVG program.
If you still have issue, then we have to change the registry settings on your system and it is not safe to do by yourself. It is highly recommend to have a remote technician to look at your PC and resolve your issue, that is the reason why we provide you remote assistance.
Thank you for your understanding.
im trying to instal AVG AntiVirus
Kaylee,
Thank you for your information.
We understand your hesitation, In having a technician work in your PC. However, in this case we have to change the registry settings on your system and it is not safe to do by yourself. It is highly recommend to have a remote technician to look at your PC and resolve your issue, that is the reason why we provide you remote assistance to resolve your issue.
Thank you for your understanding.
OK Kaylee, No probs…
AVG Guru
i dotn feel comfortable giving remote acess to my pc
Kaylee,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.