Issues with getting in my mail

Hello Diana.
I am sorry to hear that the issue has recurred.
I have checked your contact history to our chat support team and see that you have provided a feedback saying the issue has been fixed upon a PC restart.
May I know what is the current status of your issue?

Just spent over an hour with Shahail trying to figure out why I was having issues getting to my mail.  He finally got me into it and I was able to take care of a few things and then all of the sudden I couldn't read my mail or reply and got message that I was "offline"????   Turned the computer off and then back on and now can't access mail again at all.  HELP????  And I can't find the chat area where I first connected with Shahail.

Hello Diana.
I am sorry to hear that the issue has recurred.
I have checked your contact history to our chat support team and see that you have provided a feedback saying the issue has been fixed upon a PC restart.
May I know what is the current status of your issue?