Hello Geoff, I really apologize for the inconvenience caused. To resolve the issue, I kindly request you to completely uninstall all AVG programs from your computer using 'AVG Remover Tool' and then download your program to install.
Please make sure to save all your work and close all open documents! Your computer will be restarted during the process:
1. Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to start the download of 'AVG Remover Tool'.
2.Run the downloaded tool and follow the instructions displayed on your screen.
3.Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
After uninstalling, Please click on http://avgread.me/1FKGRZI for the instructions to download and install your program 'AVG Protection' .Please feel free to contact us back for any further assistance. Thank you.
I just got AVG Protection for all devices today. On my Vista machine, it failed to load. This is what came up, and I don't know how to fix this.
We're sorry, but an unexpected error has stopped your installation. Error code: 0xE001003D. Context: Event exec_finished.
Hello Geoff, I really apologize for the inconvenience caused. To resolve the issue, I kindly request you to completely uninstall all AVG programs from your computer using 'AVG Remover Tool' and then download your program to install.
Please make sure to save all your work and close all open documents! Your computer will be restarted during the process:
1. Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to start the download of 'AVG Remover Tool'.
2.Run the downloaded tool and follow the instructions displayed on your screen.
3.Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
After uninstalling, Please click on http://avgread.me/1FKGRZI for the instructions to download and install your program 'AVG Protection' .Please feel free to contact us back for any further assistance. Thank you.