Issues with updating payment details

AVG Subscription
1

Hello

I’m trying to update the payment card on my AVG account because my previous card has expired.

I’ve tried multiple times updating my payment details using two different valid cards. In all cases, the card authorization completes successfully, but after that the page just keeps loading indefinitely and never finishes the process. The payment method is not updated.

I believe there may be a problem with the AVG payment system rather than with my cards.

I’ve been trying to contact a live support agent, but I keep being redirected to the FAQ pages and haven’t been able to reach anyone.

Could someone from the AVG team please assist me with updating my payment method or advise how I can contact the Billing team directly? Otherwise I won’t be able to renew my subscription.

Thank you.

2

KateKate

I am having exactly the same trouble as you!!

Can someone at AVG please contact me to resolve this issue? I can be contacted at mmitchellm@bigpond.com or at mmitchellm1957@gmail.com.

Please, AVG, contact me. My subscriptions are due to expire. I don’t want them to. I like the AVG services.

Thank you.

Regards

Michael Martin

1 Like
3

Exactly the same issues with updating my payment method here too!

1 Like