Hello Paul,
We are sorry for the difficulties you are currently experiencing.
Could you please let us know the exact popup message you received? so that we are happy to assist you better. Also provide us the screenshot http://avgclick.me/getscreenshot of the popup you received. Please let us know the name of the AVG product you have purchased? the product available with us are AVG Antivirus, AVG Internet Security, AVG PC TuneUp, AVG Protection, AVG Performance and AVG Ultimate.
Feel free to contact us for any further assistance. Thank you.
Hello Paul,
We regret the inconvenience caused. You have actually installed a 'trial' version which is different from a 'free' version. Free version has basic features unlike 'trial' version which has advanced features similar to a paid version. Free version has no validity whereas in 'trial' version you can enjoy the advanced features for 30 days. Once the trial period is over, you can either purchase the program to continue enjoying the advanced features or you can downgrade to 'free' version (lifetime) by following few steps.
Paul, To downgrade from 'trial' to 'free' version, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Thank you.
win 7 64 bit.
Been using avast, but tired of the big popups that want me to buy more and more. So, I downloaded AVG free. AVG Site had 3 different free AVs and did not really explain the differences, although one was promoted as 'for all your devices', which to me means it would work for my one (computer) device. Still, one of the other's listed as free had "64" (bit?) in its dnld title (AVG_Antivirus_Free_x64_693.exe). So, i chose that one. 2 days afer installing it, it says i will loose it in 28 days if I dont pay 49.95$. I guess I should have been happy with avast.
Also, no email contact us, even for the paid, wow. I tried to email, but after having me type in my question, it said i need to go to forum to ask, so I chose the button saying im a paid customer, to that it wanted to give me a phone number, so i could call and get ear cancer waiting on hold. That is lousy paid member support.
pa
Hello Paul,
We are sorry for the difficulties you are currently experiencing.
Could you please let us know the exact popup message you received? so that we are happy to assist you better. Also provide us the screenshot http://avgclick.me/getscreenshot of the popup you received. Please let us know the name of the AVG product you have purchased? the product available with us are AVG Antivirus, AVG Internet Security, AVG PC TuneUp, AVG Protection, AVG Performance and AVG Ultimate.
Feel free to contact us for any further assistance. Thank you.
Hello Paul,
We are sorry to know that you have uninstalled AVG program.
This is indeed disappointing.
We will take this as a serious note and work on this and make sure that it won't happen in mere future.
Thank you.
Hello Paul,
Thank you for providing us the brief explanation of the issue.
Please be informed that you have installed the paid version of AVG product in your pc. And it has been installed as trial version that is the reason it is intimating the days left. Could you please confirm whether you wish to install AVG Antivirus free in your pc? so that we can assist you in fixing it.
Feel free to contact us for any further assistance. Thank you.