Hello Rosie.
We're sorry to inform that one of our tools are down for maintenance.
We'll cancel the automatic renewal and send you an email confirmation once the maintenance is finished.
If you were charged before it is cancelled, please do not worry. We will initiate a refund.
I'm really tight on money currently and can't afford to pay for this product when it charges on the 15th of November, but the subscription won't cancel and I can't access the chat feature, what can I do about this?
Hello Rosie.
We're sorry to inform that one of our tools are down for maintenance.
We'll cancel the automatic renewal and send you an email confirmation once the maintenance is finished.
If you were charged before it is cancelled, please do not worry. We will initiate a refund.
Thank you for your patience, Rosie.
As per your request, we've cancelled the auto-renewal of your AVG Secure VPN (5 Devices) (60 days free trial) subscription.
You can rest assured, as your AVG Secure VPN (5 Devices) (60 days free trial) subscription will not be renewed and no money will be taken from your account for the renewal.
Please write back to us if you have further queries.