It's not working

Hello Deborah, May I know when do you get this error message ?

Other Deborah Klugh posting (https://support.avg.com/answers?id=906b0000000DKlMAAW).
AVG Guru

I forgot to say that the Avg Zen is what I have, and there's no settings for me to try to fix it.

Hello Deborah, May I know when do you get this error message ?

Other Deborah Klugh posting (https://support.avg.com/answers?id=906b0000000DKlMAAW).
AVG Guru