I've been charged a full month when I cancelled my subscription

Hello Renzo,

I will help you with the necessary information on this charge.

You have been charged for the automatic renewal of AVG Internet Security Unlimited.

It seems that the automatic renewal was not cancelled and that is why the charge was taken from your account.

You can certainly get refund for this charge.

Please let me know, why you wish to get refund for this charge?

When I say "cancelled my subscription" it refers to the first try out month, where I can cancel within those 30 days if I at the end I don't want the product, right? and I'm supposed to not be charged with they payment, am I correct?

So what happens is that I did cancel that first month (have a mail where it says that) but 6 days later i've been told the subscription has been renovated… this happened on july and realized now because of my bills. Can anyone help me here? Thanks

P.D.: Sorry for my bad english.

Hello Renzo,

I will help you with the necessary information on this charge.

You have been charged for the automatic renewal of AVG Internet Security Unlimited.

It seems that the automatic renewal was not cancelled and that is why the charge was taken from your account.

You can certainly get refund for this charge.

Please let me know, why you wish to get refund for this charge?