I've been charged without my approval

AVG Subscription
6

I will use the AVG AntiTrack for one year as the payment is already deducted.
but for AVG Ultimate i don't need it for 10 devices. Make it for just one device and refund me the balance.
And please do switch of those automatic updates. I will do it manually when require.
Thank You!

1

Hi

I've been charged rs INR. 2499.00 for AVG AntiTrack and INR 3499.00 for AVG Ultimate (For 10 Devices) where my old subscription was only for 1 Device
Its showing discounted rate on the AVG website which is INR 2999.00 (25% Discount)
And the payment is also got deducted without my approval, and I can't even change the payment method.

5

Hello Omkar,

We apologize for the inconvenience caused.
Upon checking your account details, we could see the following AVG products and it is automatically renewed.
AVG AntiTrack (1 computer), valid until June 2, 2022; 
AVG Ultimate (Multi-Device) (10 devices), valid until June 2, 2022.
Please let us know how to proceed further.
Thank you.

2

Hello Omkar,

We are glad to help you.
We will send an email to your registered email address regarding the AVG product details and please reply to that email for further queries.
Thank you.

4

I will use the AVG AntiTrack for one year as the payment is already deducted.
but for AVG Ultimate i don't need it for 10 devices. Make it for just one device and refund me the balance.
And please do switch of those automatic updates. I will do it manually when require.
Thank You!

3

Hello Omkar,

Thank you for the information.
We would like to inform you that AVG Ultimate 10 devices can be refunded first and then you can make a new purchase for AVG Ultimate 1 device from our sales team using this link: https://bit.ly/3f8n1OW and they will help you with some discount price.
Please confirm and keep us updated.
Thank you.

7

Hi,

Thank you for replying me back. How many days it will take to process the refund?