JavaTcmdHelper is classified as Malware

Android products
4

Hello Priya,

We are sorry for the inconvenience caused.
We request you to submit your query to our mobile team to get further assistance.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.

1


I get the following message when AVG is run on my mobile:

"JavaTcmdHelper is classified as Malware. This is a system app that can't be deleted, but you should delete it [Amdroid/AVT.RepSandbox]"

When I tap "Disable2, AVG sends me to the App Info screen for JavaTcmdHelper, but the DISABLE buttin is greyed out.

Questions:

1. Given that this is a system app, is the threat real?

2. How do I remove the threat, as the DISABLE button is not active?

Thanks for your help.
Priya

2

Priya, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru

3

Hello Priya,

We are sorry for the inconvenience caused.
We request you to submit your query to our mobile team to get further assistance.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.