Hi Heribert,
We apologize for the inconvenience caused. We will definitely help you with that. We will need some of the AVG Log file to check the issue, Please check your Mailbox as we have sent the instructions to collect the Log files. Also please provide us the screenshot http://avgclick.me/getscreenshot of the error message so that we could check and assist you better.
Thank you.
as a result of a scan I discovered 4 threats refering to above trojan apparently caught on 4 consecutive days (15th, 16th, 17th and 18th of march). They could not be put into quarantine nor deleted.
Today I made another scan and 2 of the threats had gone (15th and 16th).
The threats are apparently located in a file starting /.MobileBackup… which seem to be related to the cloud. But I am not using the cloud.
I have couple of questions:
1. is it so that the trojans delete themselves if not activated?
2. can I find out where the trojans came from?
3. are they "sitting" in the operating system?
3. how else can I get rid of them?
Hi Heribert,
We apologize for the inconvenience caused. We will definitely help you with that. We will need some of the AVG Log file to check the issue, Please check your Mailbox as we have sent the instructions to collect the Log files. Also please provide us the screenshot http://avgclick.me/getscreenshot of the error message so that we could check and assist you better.
Thank you.
Heribert, For your info, just in case that you are unaware, you can post the screenshot (http://avgclick.me/getscreenshot) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru