Just bought AVG Family Safety - 'Invalid username or password' message

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5

Thanks John - it seems this problem has been going on for YEARS!  I am shocked!

 

Will be seeking a refund straight away.  They should withdraw this product from sale if it doesn't work!

3

That problem is widespread at the moment. Unless you are blessed with unusual patience, I would suggest seeking a refund: | AVG (https://support.avg.com/SupportArticleView?q=refund&urlname=What-is-AVG-refund-policy&l=en_US)

6

Hi Ged,
I have transfered your refund request, you will be informed via email.
Thanks

7

That problem is widespread at the moment. Unless you are blessed with unusual patience, I would suggest seeking a refund: | AVG (https://support.avg.com/SupportArticleView?q=refund&urlname=What-is-AVG-refund-policy&l=en_US)

1

I bought AVG Family Safety a few hours ago, installed it onto my daughter's laptop successfully, but am repeatedly faced with an 'invalid username or password' message when logging in.

 

I can get into AVG's online system fine, but Family Safety isn;t working at all with the same credentials, even though I am DEFINTELY entering the email address and password correctly :(

 

Any suggestions?

2

Hi Ged,
I have transfered your refund request, you will be informed via email.
Thanks

4

Thanks John - it seems this problem has been going on for YEARS!  I am shocked!

 

Will be seeking a refund straight away.  They should withdraw this product from sale if it doesn't work!