Just got charged a second time within the year

Hello,

I've just been charged a second time (within 6 months) via an auto renewal for a license. I already paid for a 24 month license (Saturday, August 06, 2016 1:04 AM) and now another 24 month license was charged. Order number: (Order number deleted)

I have (2) license keys but only have one PC. Moreover, looking at the first order on August 6 2016/24 months, the License expiration says : 2017-03-12. That is not 24 months. Very confused about your you're able to charge automatically and at incorrect scheduled times.

If you need receipts let me know.

thanks
Jeff Taylor
(Email address deleted)

Hello Jeff,
We apologize for the inconvenience caused.
We could see only AVG Internet Security which is going to expire on 2017.3.12. Since you have subscribed for auto-renewal, it got renewed on 2017.2.25 for 99.99USD. Your AVG Internet Security will now expire on 2019.3.12.
Please feel free to contact us for further assistance.
Thank you.
Joyson, AVG Customer Care.

Hello Jeff,
We understand your concern. Please be clear that you do not have any second subscription. The license retrieval form you have is for old license and that was purchased on 2015-02-25 from that date you should calculate 24 months and that comes to 2017-02-25. And in January this product got auto renewed to another two years valid till 2019.3.12.
Thank you

Hello Jeff,
We apologize for the inconvenience caused.
We could see only AVG Internet Security which is going to expire on 2017.3.12. Since you have subscribed for auto-renewal, it got renewed on 2017.2.25 for 99.99USD. Your AVG Internet Security will now expire on 2019.3.12.
Please feel free to contact us for further assistance.
Thank you.
Joyson, AVG Customer Care.

Hello Jeff,
We understand your concern. Please be clear that you do not have any second subscription. The license retrieval form you have is for old license and that was purchased on 2015-02-25 from that date you should calculate 24 months and that comes to 2017-02-25. And in January this product got auto renewed to another two years valid till 2019.3.12.
Thank you

Hello Jeff,
Thank you for your kind post. We are happy to know that your issue is resolved. We appreciate your time and co-operation in fixing this issue. Feel free to contact us for further query regarding AVG.
Thank you

Rubina,


My name is Jeff, not Joyce. My earlier salutation was meant for Joyson (not Joyce) which you seem to think I was. That was funny.

Anyway, you are misunderstanding my request. I don't need or want the unactivated license. I already paid for a 24 month subscription in the sccreen shot I sent of an AVG receipt.

I wish to have the $99 refunded back to my paypal account. I won't be activytaing it.

Thank you.
Jeff

Hello Jeff,

Sorry for the confusion.
Actually Rubina, has sent you the license information to your email address correctly.
Did you get the email?
Please check for the email on spam and junk folders if it is not present in the inbox.

Hi Joyce,
We realize that you haven't yet activated the new license key in your AVG program and hence it is showing the expiry date as 2017. The license number you have provided in your screenshot is your older license key. We have sent an email to your registered email address (Email address deleted) with the new license number and activation steps. Please follow our email steps to activate your AVG Internet Security and contact us back for further clarification.
Thank you.