Just paid for another 2 years cover but

AVG Protection
3

Hello Susan,
Thank you for reaching AVG Support Community.
I'll certainly check and help you with this.
Could you please provide the screenshot of the windows which you mentioned in your query? so it will be helpful to understand your situation.
Note: Upon checking your AVG account, I see the multiple avg subscriptions of AVG Internet Security and AVG TuneUp which can be merged to your AVG Ultimate, and the remaining validity period will be added accordingly. If you wish to merge your AVG products, please confirm us and reply to this post or you can directly contact our AVG Support using below link to merge your AVG multiple subscriptions. https://support.avg.com/support_sales_chat
Thank you.

1

…the screen refers to a finger print(?) and is counting down to something happening. I have no idea what is happening and no idea what to do or what to refer to for help. Can anyone advise me please, or should I just cancel the service? Thanks, Susan

2

Hello Susan,
Thank you for reaching AVG Support Community.
I'll certainly check and help you with this.
Could you please provide the screenshot of the windows which you mentioned in your query? so it will be helpful to understand your situation.
Note: Upon checking your AVG account, I see the multiple avg subscriptions of AVG Internet Security and AVG TuneUp which can be merged to your AVG Ultimate, and the remaining validity period will be added accordingly. If you wish to merge your AVG products, please confirm us and reply to this post or you can directly contact our AVG Support using below link to merge your AVG multiple subscriptions. https://support.avg.com/support_sales_chat
Thank you.