Hello Janet,
We apologize for the inconvenience caused. The AVG Ultimate that you have purchased doesn't require a license number and it can be activated using your AVG account email address and password. Please follow the instructions from the article to install the AVG Ultimate program.
Here is the link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate
Please follow the instructions and feel free to contact us for further help.
Thank you.
It says I have no product but it was charged to my credit card
Hello Janet,
We apologize for the inconvenience caused. The AVG Ultimate that you have purchased doesn't require a license number and it can be activated using your AVG account email address and password. Please follow the instructions from the article to install the AVG Ultimate program.
Here is the link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate
Please follow the instructions and feel free to contact us for further help.
Thank you.