Just purchased 2 yr full protection but not installed?

AVG Protection
3

Hello David,
We regret for the inconvenience caused. Please run the  AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgread.me/1DXPL5z to reinstall your AVG program.

1

Having paid for a 2yr full protection , offer to download & delete old free version, nothing has happened other than taking my money ? what do I need to do in order to complete the function?

2

Hello David,
We regret for the inconvenience caused. Please run the  AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgread.me/1DXPL5z to reinstall your AVG program.