Hello Gay,
Sorry for the inconvenience caused.
Yes, our Express Install support is to get our remote support and upon checking your record, you have purchased it and also the license for AVG PC tuneup and AVG Internet Security.
You have to redeem the Express install service by clicking on the "REDEEM" button on the email that you received after purchasing the Express install.
Please check for that email and click on Redeem and follow the onscreen instructions to get connected to our remote support.
Please feel free to contact us should you need any assistance.
Hello Gay,
Sorry for the inconvenience caused.
Yes, our Express Install support is to get our remote support and upon checking your record, you have purchased it and also the license for AVG PC tuneup and AVG Internet Security.
You have to redeem the Express install service by clicking on the "REDEEM" button on the email that you received after purchasing the Express install.
Please check for that email and click on Redeem and follow the onscreen instructions to get connected to our remote support.
Please feel free to contact us should you need any assistance.
Hi, I thought that by paying an extra $19.99 for your express remote installation, it meant that you would remote into my computer and do whatever was necessary to install the AVG PC Tuneup license and also purchased a few moments ago. All I get is installation fail errors that I have no idea what to do with. If you are not going to remote in and take care of this installation for me, please refund the money I just paid for you to do that very thing. Am also going to try to find another place on your site to request a refund. It seems that every year since 2013 there has been problems with installing your product. It's so frustrating.