Hello Emma,
We can help you with this.
Let us try resetting AVG Cleaner app and check the status.
Get into, Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner-> Tap on clear cache & Clear data -> Force stop the app once.
Now restart your device once and check the status with Cleaner app.
Thank you.
I'm not sure where to post this but anyway…I just updated AVG on my mobile but now I can't clean my junk files! It will have the clean icon in the top left corner, I click it to clean the files but it just comes up with '132MB of junk found' with NO cleaning option.
I don't know if someone made a mistake when they did the update but it is really annoying having the clean icon on my phone with no way to clean it.
Hello Emma,
We can help you with this.
Let us try resetting AVG Cleaner app and check the status.
Get into, Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner-> Tap on clear cache & Clear data -> Force stop the app once.
Now restart your device once and check the status with Cleaner app.
Thank you.