Keep getting a pop-up to say enter licence no --this i do but it is not accepted

AVG Protection
3

Hello Jean,
We regret for the inconvenience you are facing while activating your AVG program. We have sent you an email with your license number and steps to activate your AVG program. Please try to activate the program with the license number and if you are facing any issue's, please let us know so that we are happy to assist you further.
Thank you.

1

I am now getting frustrated --I have asked again for number --and I am entering it in correctly --my contract still has over 1 year to go --please help

jean

2

Hello Jean,
We regret for the inconvenience you are facing while activating your AVG program. We have sent you an email with your license number and steps to activate your AVG program. Please try to activate the program with the license number and if you are facing any issue's, please let us know so that we are happy to assist you further.
Thank you.