Keep getting "expired" message

Hello Paula. We are sorry to hear that. This issue might occur if you have installed any other AVG products before installing AVG protection on your computer. So, we would request you to uninstall all the AVG products from your computer and start installing the AVG Protection. Please have a look at this article http://bit.ly/1KlUjEc to install AVG Protection. Please feel free to contact us for any further assistance.

Hello Paula. We are sorry to hear that. This issue might occur if you have installed any other AVG products before installing AVG protection on your computer. So, we would request you to uninstall all the AVG products from your computer and start installing the AVG Protection. Please have a look at this article http://bit.ly/1KlUjEc to install AVG Protection. Please feel free to contact us for any further assistance.

I have a subscription that won't expire until April 2016.  I have checked online and it shows that it's active.  I keep getting "expired" messages that my pro trial is over.  Any suggestions?  It doesn't seem to stop maintenance, etc. - but I want to make sure my pc is protected,

Thanks for any thoughts on this.