Keep getting "JS:Agent-EDB [Trj]" pop up

Sorry for the delay reply. I'm using free version (17.9.3040).

I am still getting the same message; "Threat secured. We've safely aborted connection on none-stops.com because it was infected with JS:Agent-EDB [Trj] "

Hi AVG,

I've been having similar issues. AVG keeps notifiying me about Virus "virus js:agent-EDB" Pops up every couple minutes. Also, I'm using a paid version. Hoping for your quick response.

Thank you



I keep getting this window message from AVG app saying "Threat secured. We've safely aborted connection on none-stops.com because it was infected with JS:Agent-EDB [Trj] "

I scanned pc, and no other threats appeared.

(and as I was creating this post, 2 more windows appeared with same message)

Is there a solution to stop getting this message/threat?

Dotan,
Sorry to inform you that we haven't received the sample. Hence you can upload the false detection sample file to our FTP server as per the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server ).

Hi AVG,

I've been having similar issues. AVG keeps notifiying me about Virus "virus js:agent-EDB" Pops up every couple minutes. Also, I'm using a paid version. Hoping for your quick response.

Thank you

@Alok Kumar I've filled out the sample form as requested. Is there any temporary solution I can use in the meantime to prevent this pop up?

anche a me esce questo virus , volevo sapere come eliminarlo , anche io ho avg freevirus

Hello Yolla,


I understand this must be upsetting and I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it, free of cost.

Hi there,
I'm having the same issue. I am using the free version.
I get this pop up about every 5 minutes. I've attached a screenshot. Please send me a solution if there is one. Thank you. :slight_smile:User-added image

Hi ,  i have the same issue . Can I please get the fix too??
thanks!!!

Hello Martin,
I'm sorry for any inconvenience caused. Please let me know if you're using AVG Free Antivirus for your computer protection and also share a screenshot of the AVG detection to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

Hello Mikhail,
I'm sorry for any inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix this issue as quickly and effectively as possible.
Best regards,
Alok.

I understand your concern. I see from your record that your case has been escalated to the senior most technicians. They are currently analyzing the case, once this is done, you will be contacted via email with a solution. We appreciate your time and co-operation.

Josue,
Sorry for the trouble. Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of that threat detection? Let us know the name and version of AVG you have installed.

@ romolo balsamo
Romolo, This Community is basically only English language… Query translation…
[Italian to English]
even this virus comes out to me, I wanted to know how to delete it, I also avg free

User romolo balsamo has posted their own topic (https://support.avg.com/answers?id=9060N000000Tu4kQAC).
AVG Guru

Alex,
Please review the add ons in Firefox browser and remove the unwanted.

Hello Emilie,

I understand the inconvenience.
Are you using AVG Antivirus free or paid version of AVG Internet Security?

Dotan,
Sorry to inform you that we haven't received the sample. Hence you can upload the false detection sample file to our FTP server as per the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server ).

Im using AGV FREE and same thing happening to my laptop. Thanks MarkAgv screen shot

Thank you, Emilie.
Please also attach a screenshot of the threat detection pop up in a reply to my email to assist you further.