Keep getting notices to renew even though I paid and renewed!

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9

Hi Douglas,
What is current status, were you able to solve it or do you still need our assistance?
Thanks

8

OK Douglas, Just to be sure checked again & as before I was again offered phone support.
AVG Guru

7

Alan…thanks agin for your help.  This still doesn't work for me.  And, I am not sure why there isn't a way to get actual help/support anymore. It just can't be the holidays, I suspect that the company has begun a downward spiral after many years of good service.  Probably they are trying to cut costs and save money by not having tech support and…it seems, after reading several posts on this forum and elsewhere on the internet, that they are also trying get their customers to pay multiple times for the same service.

1

I continue to get the window prompt "Don't lose your AVG protection!", even though I renewed my subscription on 2014-12-23.  I see this reminder every day.  I checked my credit card account and AVG has taken the money for the renewal.  What can anyone do to help (1) ensure that I have renewed my AVG and (2) get this message to stop?  

I wonder if it is because my 2014 AVG product is "AVG Premium Security" and the one I got when I renewed is "AVG Protection PRO" ?  

Please help!!  thanks…

6

Hi Douglas,
What is current status, were you able to solve it or do you still need our assistance?
Thanks

3

Douglas, I've just filled in a trial form & phone support was offered with this next page…
Your issue has been successfully submitted to AVG Customer Care.
1 Call this number
United States:  +1 877 469 8630
Great Britain:  +44 (0) 800 085 3496
Australia:  +61 1800 230 463
New Zealand & Pacific Islands:  +61 2 8015 2133
Calls from outside the US, UK or AU may be subject to charges from your telephone provider.

2 Give the agent this ticket number:
(xxxxxx) A six figure number was provided
Note: The ticket number is only valid for 60 minutes.
AVG Guru

2

OK Douglas, Just to be sure checked again & as before I was again offered phone support.
AVG Guru

4

Hi Douglas,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

5

Alan…thanks agin for your help.  This still doesn't work for me.  And, I am not sure why there isn't a way to get actual help/support anymore. It just can't be the holidays, I suspect that the company has begun a downward spiral after many years of good service.  Probably they are trying to cut costs and save money by not having tech support and…it seems, after reading several posts on this forum and elsewhere on the internet, that they are also trying get their customers to pay multiple times for the same service.