Keeps Asking for Payment

AVG Protection
3

Hello Suzanne,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
For better clarify, please share the screenshot of the AVG pop-up which you receive while scanning.
Did you received any performance issues in the end of the scan result?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Thank you for your understanding.

1

Hello,

I have a subscription for AVG protection. Each time I scan my computer to clear all suspect files it keeps asking for payment. I have paid. My subscription runs until March 2022. How can this payment request be avoided and it scan my computer and delete any questionable files or viruses?

Thank you

2

Hello Suzanne,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
For better clarify, please share the screenshot of the AVG pop-up which you receive while scanning.
Did you received any performance issues in the end of the scan result?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Thank you for your understanding.