Hi Kristen, We are here to help. You may need to activate your products to get rid off the purchase notices. We sent you an e-mail with complete set of activation steps and respond back to us if you need any further help. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.
I have subscriptions to bvirus and tuneup, and the code shows in the program (i'm logged in with my account) but every time I try to use either system it just takes me back to the payment page, so I can't use any of the features.
Kristen, We appreciate your efforts in trying to resolve the issue and regret the inconvenience. We have sent you an email with the link to get connected with our technical team. Please follow that email and you will be able to resolve the issue soon.
It shows up in my subscriptions page, so it should be active. But it've tried rebooting and it still just sends me to the payment page when I try to actually do anything. Even the antivirus which I had earlier doesn't work. And neither does the tune up that I just bought. Very frustrating. I think i signed up mulitiple times at this point, in an attempt to get it to work, but it says I'm activated but won't do anything after having me wait while it figures out what it wants to fix over and over again.
Hi Kristen, We are here to help. You may need to activate your products to get rid off the purchase notices. We sent you an e-mail with complete set of activation steps and respond back to us if you need any further help. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.