Hello Brad,
Thank you for reaching AVG Support Community.
We will certainly check and help you with that.
Could you please share the screenshot of the AVG notification that requests you to purchase it again?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
May I know the feature which you've tried to access on AVG Internet Security?
Thank you.
Ive purchased a years subscription but whenever i try to resove the issues it tells me i have it then brings me to a payment screen. i have activated the code onto this computer several times and logged in and out also. this seems to be a common occurance for people. what do i need to do?
Let us attemt to clarify this for you, Brad.
AVG Internet Security protects the computer against emerging threats & hackers. Whereas, AVG TuneUp is an optimization tool that helps us to enhance the computer's performance.
You can either proceed to purchase AVG TuneUp through the prompt & activate it to fix the detected performance issues or ignore them by clicking on 'Skip for now' option at bottom right corner in the smart scan results, depending on your preference.
Thank you for your understanding in advance!
so ive bought internet security that doesnt actually offer any internet security… i think ill be cancelling somehow
Hello Brad,
Thank you for reaching AVG Support Community.
We will certainly check and help you with that.
Could you please share the screenshot of the AVG notification that requests you to purchase it again?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
May I know the feature which you've tried to access on AVG Internet Security?
Thank you.