Hello Vanessa,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? If you could, please also share a screenshot ( http://avgclick.me/getscreenshot ) of the error message you receive. Thank you.
why is this happening and how do I fix?
Vanessa, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Vanessa,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? If you could, please also share a screenshot ( http://avgclick.me/getscreenshot ) of the error message you receive. Thank you.