I am currently running AVG Internet Security Software Version 18.8.3071 (build 18.8.4084.409) UI Version 1.0.134 Virus definitions version 230522-18 Copyright 1992-2017 AVG Technologies. AVG is running on a Dell Inc. Optiplex 745 X86-based Desktop PC.
The PC is running Microsoft XP Professional 5.1.2600 Service Pack 3 Build 2600.
On September 3 2021, I applied WindowsXP-USP4-v3.1b-x86-ENU and on September 6, 2021, I applied WindowsXP-SP4EOS-Rollup. I have had no BSOD problems caused by AVG until very recently.
The latest BSOD dump details analyzed by Nirsoft BlueScreenViewer are:
Mini052223-02.dmp 22/05/2023 9:15:14 PM KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x804e83ca 0xa8644bf4 0x00000000 avgSnx.sys avgSnx.sys+1030 AVG Virtualization Driver AVG Internet Security System AVG Technologies CZ, s.r.o. 18.8.4084.555 32-bit ntoskrnl.exe+113ca ntoskrnl.exe+113b1 ntoskrnl.exe+aaca7 ntoskrnl.exe+b9ea3 C:\WINDOWS\Minidump\Mini052223-02.dmp 2 15 2600 65,536 22/05/2023 9:15:29 PM
Being a 70 year old ex ICT Professional with 40 years ICT experience, I have already tried everything I know to remediate the problem, short of reinstalling AVG itself, i.e. Rollback/update/Reinstall device drivers, remove Malwarebytes, Restores from restore points and backups, SFC/Scannow, Safe Boots, BIOS Changes/Update, Reseat/Move memory in memory channels, etc.
I would now like to reinstall or reinitialize AVG itself, but I am concerned about the risks of doing so. I do not have an 18.8 version of AVG that I can install and I am unable to recreate the user environment because of the protection that AVG places on AVG folders and files, i.e. you cannot move the user folders and files to another location in order to have AVG recreate them.
Is there a version 18.8 of AVG available that I can use to reinstall AVG or are there any other remedies that I can try?
Hi peter,
Thank you for contacting AVG Community Forum. I see you are facing issues with AVG on your Windows XP PC. I am sorry for the inconvenience. Unfortunately, AVG will not be Compatible with Windows XP. Kindly take note of the minimum sytem requirements as follows and we suggest you to upgrade your operating system to install AVG.
Windows 11 except Mixed Reality and IoT Edition; Windows 10 except Mobile and IoT Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 with Convenient Rollup Update, any Edition (32 or 64-bit)
Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE3 instructions); ARM-based devices are not supported.
1 GB RAM or above
2 GB free space on the hard disk
Internet connection to download, activate, and maintain application updates and antivirus database
Optimally standard screen resolution no less than 1024 x 768 pixels
Thanks and Keep us updated.
Hi peter,
Thank you for contacting AVG Community Forum. I see you are facing issues with AVG on your Windows XP PC. I am sorry for the inconvenience. Unfortunately, AVG will not be Compatible with Windows XP. Kindly take note of the minimum sytem requirements as follows and we suggest you to upgrade your operating system to install AVG.
Windows 11 except Mixed Reality and IoT Edition; Windows 10 except Mobile and IoT Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 with Convenient Rollup Update, any Edition (32 or 64-bit)
Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE3 instructions); ARM-based devices are not supported.
1 GB RAM or above
2 GB free space on the hard disk
Internet connection to download, activate, and maintain application updates and antivirus database
Optimally standard screen resolution no less than 1024 x 768 pixels
Thanks and Keep us updated.