Kündigung meines Produktes

Hello Renate,

Currently, the service here is provided in English.
Could you explain the concern in English to get further assistance?
Sehr geehrte Bearbeiter
sie haben mir die Kündigung für mein Produkt AVG tune Up  Best Nr. 50**** bestätigt. Meine Kreditkarte wurde aber bereits von Ihnen belastet. Ich bitte um Stornierung bzw. Gutschrift auf mein Kartenkonto.

MfG
Renate Berghoff
Hello Renate,

Currently, the service here is provided in English.
Could you explain the concern in English to get further assistance?
Hello Alok Kumar
I want a refund on my credit card account .

Regards
Renate Berghoff

@ Alok Kumar (Avast)
OK Alok, No probs…
AVG Guru

Thank you for the translation Alan.
Hello Renate,
We are here to help you. The request was only for automatic renewal cancellation so we had cancelled it.
May I know if you also want to receive a refund (EUR 34.99) for the automatic renewal of AVG PC TuneUp?
Regards,
Alok.

Thank you. I have escalated your request to the refund team.

They will process refund and contact you via email with the necessary information.

Renate, This Community is basically only English language… Query translation…
[German to English]
Termination of my product
Dear editors
They have confirmed the cancellation for my product AVG tune Up Best No. 5093*****. My credit card has already been charged by you. I ask for cancellation or credit on my card account.
AVG Guru