Several weeks ago l was having a terrible time with viruses, chat offers from ‘Daisy’ while l looked at her boobs, ransomware, all sorts of adverts etc.etc.
I have used a few utility providers over the years including the likes of Norton.
I fond that their service had deteriorated with time and, like everyone else, they seemed more interested in selling upgrades. I had used the free AVG programme for quite a while, until Microsoft caned me for using an iffy copy of Windows 7 Pro 64bit.
It took me ages to realise that Microsoft were punishing me. They deleted a Dll file that put the mockers on things. I carried on until l had to but the real deal to get a genuine cean start. It all drove me right up the wall. They certainly got their own back.
I thus tried carious anti-virus offers, two of them were twin copies of the same site and were being fronted by the same person. I decided to go for AGV and paid for the TuneUp and Anti-Virus segments.
I went to a deal of trouble to tell the agent that l was in deep poo and l had a job getting my problems over to him. I was sent the downloads and installation instructions but for all me efforts l just couldn’t get the installation completed.
AGV completely ig nored the fact that l hadn’t got it working so l emailed and complained 9strongly. Eventually, after almost two weeks l had a contact from a very helpful young man who did a direct installation etc. They charge £20 for that. He took control of my PC, with my permission, and it was amazing to see him at work.
Since then l have had, as happens to all of us, some problems. I couldn’t print to my ever reliable Brother HL-5240 printer due to a driver error. All AVG want to do is sell you another segment of service cover. Drivers, HMA/VPN, Tune Up, etc. Why do you pay an up front sum and then have to fork out for so many extras.
I even got a Feedback request, and a reminder, so l had a good moad about what l didn’t like. Response = NOTHING!
How can you get past the ‘faces’ to take your complaints upstream.
That’s a bit of a carryon. Sorry if you were bored.
Question: How do you resolve a complaint with AVG?
John Enright
enrightjohn@nescape.net
Hello John,
We apologize for the inconvenience caused.
We have sent you an email to you, please use the email and get connected with our Tech so that our Tech can check and fix your issue effectively.
Thank you. Joyson, AVG Customer Care.
Hello John,
We apologize for the inconvenience caused.
We have sent you an email to you, please use the email and get connected with our Tech so that our Tech can check and fix your issue effectively.
Thank you. Joyson, AVG Customer Care.