Check for updates. Select Start > Settings > Windows Update > Check for updates.
If there are no updates for your camera, try to select Advanced options > Optional updates, and look for any driver updates for your camera. Allow available updates to install, then restart your device when it's ready.
Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start > Power > Restart . Waking up your device from sleep isn't the same thing as a restart.
Test your camera with the Camera app. Select Start , then choose Camera from your apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.
Hello there, for some reason the preinstalled camera on my Asus laptop has stopped working. I am not sure if it is linked to AVG products or not, but have not had success with reinstalling the driver etc. and I believe I have all the relevant app permissions etc for the camera turned on.
Any suggestions appreciated.
Best, Nick
Hi James,
Thank you for sharing your valuable input and trying to help our users.
If you require any assistance from AVG, please write back to us in your own/new post. We'd be happy to help you. Have a great day!
Check for updates. Select Start > Settings > Windows Update > Check for updates.
If there are no updates for your camera, try to select Advanced options > Optional updates, and look for any driver updates for your camera. Allow available updates to install, then restart your device when it's ready.
Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start > Power > Restart . Waking up your device from sleep isn't the same thing as a restart.
Test your camera with the Camera app. Select Start , then choose Camera from your apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.