Laptop is slow or no action to tasks, So AVG Ultimate installed but not of much fruitful. Help me

Hi Shivakumar,

We understand your concern.

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Thank you for your timely response. My laptop is prone to virus because of connection to Internet. My laptop was slow or no action to some clicks on the laptop. So, I bought original 'Windows 10 Home 'and "AVG -Ultimate AntiVirus". But not of much help but for many features like Economy-Normal-Turbo Modes, Cache/ Cookies …Memory CleanUp, Startup Programs Impact etc. 
   I tried  fresh install of my laptop  with Windows 10 ffew times and a hoped that AVG would set my laptop work fine. I had also found a file not able to delete many times (named "PfPre_0c36f246.mkd") not even able to shred it. Suspect to be a Virus. So,  I  welcome from AVG  to somehow check my laptop by remote connection  or any means. 
   Hope to get my laptop work well without any glitches.
.   Thank you.

Hi Shivakumar,

We understand your concern.

As per your request, we have offered our additional support through email. Please check for the email and connect back to us as soon as possible.