Laptop scanning

Hello Hasmik,
I apologize for this inconvenience caused. I kindly request you to try repairing your AVG protection once by following the instructions mentioned in this link: http://avgread.me/1Iy9KIl . Please feel free to contact if you still have the same issue.
Thank you.

I purchased the AVG protection and tried to scan my laptop. It started scanning and repairing untill 10% complete and now it is not going forward. I tried to turn the laptop off and to restart it it is always getting to the same stage: scanning and repair is 10% complete. how can I get out of this, and is my laptop really being csanned and repaired?

Hello Hasmik,
I apologize for this inconvenience caused. I kindly request you to try repairing your AVG protection once by following the instructions mentioned in this link: http://avgread.me/1Iy9KIl . Please feel free to contact if you still have the same issue.
Thank you.