Last update problems

The answer by Tom makes most sense most solutions given have involved getting on the internet which I can't do.  Do not have time today but will try the safe mode solution tomorrow but this inconvenience of no pc when I need it to work from home is rediculous can't believe I paid AVG to muck my system up so royally

Since the last update I cannot access the internet and my computer is unresponsive within minutes of turning it on.  Have tried numerous things but running scans etc impossible because of the pc hanging.  I have now had no pc for days please assist

The answer by Tom makes most sense most solutions given have involved getting on the internet which I can't do.  Do not have time today but will try the safe mode solution tomorrow but this inconvenience of no pc when I need it to work from home is rediculous can't believe I paid AVG to muck my system up so royally

Hi Jacquie,
We understand the concern and in this case we suggest you to login to the PC with safe mode. Once you have login to safe please check with the issue and Update the status.
Thank you.

I can log on to my pc but within minutes it freezes and I cannot do any thing

Hello Jacquie,
We apologize for the inconvenience created by this situation. We suggest to follow some steps to fix this issue:
1. Please open your AVG Internet Security from AVG Zen tile.
2. Then click "Menu" at the top right corner of the AVG Internet Security and choose AVG "Settings"
3. Select Components in left side and click Customize in Firewall component.
4. In Policies, change the default rules to "allow".
5. In Network profiles, please choose the profile from Public to Private.
6. Click Ok to save the changes.
Please reply back if the issue persists.
Thank you.

Hi Jacquie,
We apologize for the inconvenience and would you please confirm whether you can able to login to the PC in which you are facing issues with.
Thank you.

Hi Jacquie,
We apologize for the inconvenience and would you please confirm whether you can able to login to the PC in which you are facing issues with.
Thank you.