I understand how difficult this is for you. Please send us the screenshot http://avgclick.me/getscreenshot of the error message you receive from outlook. We will check the same and assist you further.
Outlook is now working OK again.
I have a fully updated and standard W10 system and use all the features of the a paid-for AVG account. Although things have worked perfectly before, the latest AVG update from before Christmas breaks Outllook. Enabling SPAM control locks up Outllook which then reports "This add-in caused Outlook to crash'.
I've tried reenabling it several times with the same result.
Help please.
I understand how difficult this is for you. Please send us the screenshot http://avgclick.me/getscreenshot of the error message you receive from outlook. We will check the same and assist you further.
Here is the message:
User Andreas Wolf has posted their own topic (https://support.avg.com/answers?id=9060N000000TpaNQAS).
AVG Guru
Thank you so much for submitting log files.
I have forwarded the case to senior technical team for analysis.
If there are any information needed they will contact you via email.
I assure you that we will fix this issue as soon as possible.
Your patience is much appreciated.
You are most welcome.
Thank you for understanding the situation.
I have sent the email instructions on how to collect and send us the log files.
It will help us to analyze and identify the root cause.
Hello Chris,
Please be informed that there is no specific email address to contact us.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
If you couldn't post the image here, do let us know.
Thank you Balasubramanian, but I never allow any remote access to my machines. I am sure that other customers will report this issue so I will wait for your suggestions as to what to try or an update that will correct the problem. I am using MS Office Professional Plus Outlook 2016, fully up to date W10 and currently have no add-ins to Outlook - including AVG SPAM.
Outlook is now working OK again.
Same Problem with OL2010 and XP Pro here. OL crahses durign strating unitl avg addin is disabled. Problem since update today.
kr,
Andreas