Hi Miodrag,
We're glad to look into this & help you.
For better clarity, share us the screenshot of the message that you receive.
Meanwhile, please follow the steps in this link to disable individual compoent & identify the AVG component that causes the issue.
I cannot play League of Legends, unless I switch off AVG protection. LOL client starts, I go to champion selection and then a game crashes before the loading screen, with error note offering to create a crash dump file. Please fix.
Hi Miodrag,
We're glad to look into this & help you.
For better clarity, share us the screenshot of the message that you receive.
Meanwhile, please follow the steps in this link to disable individual compoent & identify the AVG component that causes the issue.
Yes, I am using free version 19.8.3108 (build 19.8.4793.541).
I have 2 installed components: Computer and Web & Email.
Computer has 2 modules: File Shield and Behavior Shield.
Web & Email has 2 modules: Web Shield and Email Shiled.
I was disabling modules one by one, disabling a single module didn't work.
Then I disabled both modules in Computer, still nothing and then both in Web & Email, also nothing.
Then I disabled all four - and it still crashed a game.
The only thing that worked was when I right-clicked a taskbar icon and diabled protection, saying "Protection is OFF". Only then I could play.
Do you need a crash dump? Disabling components might take a while. Every crash LOL registers as leaving game and will ban that behavior. I already have a warning.
Thank you for that.
We appreciate your patience.
In this case, we need to analyze the logs and identify the root cause.
Hence, we have sent an email with steps on how to collect and send us the logs.
Once you have submitted the logs, do give us a confirmation.
Thank you for the screenshot, Miodrag.
As of now, we do not want the crash dump.
Are you using our AVG Antivirus free program?
It would be better to proceed further, if you disable individual components of AVG and tell us which one is causing the issue.