Today my AVG Internet Security has gone through a full program update and when it was open again it has not kept any of my previous settings on the AVG platform. None of my application rules or the program settings that I had set up before retained. Very dissapointing from the side of AVG not to maintain the user setting in their update and just to reopen in their default settings.
Lefteris, Presume that your findings will be escalated to the AVG senior team.
AVG Guru
Hello Lefteris,
I apologize for the delayed response. Please confirm whether you had 2016 version of AVG installed and it got upgraded to 2017 version. Or please let us know whether it is a regular update of AVG 2017 version. This information will help us to assist further.
Thank you.
Thank you for the information. I have emailed you the steps to collect error logs from your computer. Please follow the same and send us the logs. Our senior team will analyse this log files and contact you via email with a solution.
Hello Lefteris,
I apologize for the delayed response. Please confirm whether you had 2016 version of AVG installed and it got upgraded to 2017 version. Or please let us know whether it is a regular update of AVG 2017 version. This information will help us to assist further.
Thank you.
Lefteris, Presume that your findings will be escalated to the AVG senior team.
AVG Guru
As I see the current version after the update is 17.7.3032. I am sure it was 2017 and the previous version and not 2016.