Lenovo - wont continue from preparing mode

General discussion
3

Hello Merelyn,

Thank you for posting in the AVG community forum.
Do you think this issue is caused by AVG? If yes, please let us know the reason to investigate further.
If the issue is with your Windows or laptop. Please reach out to your computer manufacturer to resolve it.
Thank you.

1

Error -"computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install window click "OK" to restart this computer - but nothing happens - can anyone help please

2

Hello Merelyn,

Thank you for posting in the AVG community forum.
Do you think this issue is caused by AVG? If yes, please let us know the reason to investigate further.
If the issue is with your Windows or laptop. Please reach out to your computer manufacturer to resolve it.
Thank you.