I renewed my AVG subscription on 11 Oct, well before it was due, but because I kept getting warnings that my subscription was running out, I started a free trial version to be sure of continued protection… This provided me with the same levels of protection I have had for the past year with AVG Internet Security; Computer, Web, Identity, E Mail and Firewall.
I have now been told that to download AVG for a further year I had only to log in with my e-mail address and password but when I did this I got a new AVG window for AVG ZEN showing my protection levels for Internet security, PC Tune up, HMAI Pro VPN and Web Tune up.
Can anyone please explain all this to me? What is AVG ZEN? And what has happened to the protection I enjoyed last year - and have paid for this - for Computer, Web, Identity, E Mail and Firewall? Thank you.
Hello Anthony,
While verifying your account you have AVG Protection multidevice (1 year subscription) and AVG PC TuneUp (1 computer) as your active subscription. Please make sure whether you have activated your AVG Protection subscription with your AVG My Account credentials. If not please follow the instructions on the article http://avgclick.me/ActivateZen to activate the AVG Protection subscription and check whether it resolves the issue.
Thank you.
Thank you Kishore. Am I to understand that AVG Protection multidevice and AVG ZEN are the same product? If so, why are the categories of protection different to those I had last year?
I have already activated AVG ZEN and I am thoroughly confused as to what product and levels of prrotecton I have now. HMAI Pro VPN and AVG Tune Up mean nothing to me and AVG have never explained them to me.
Tony,
We do understand your concern, we would like to inform you that AVG Zen is the interface not a program that helps us to install your AVG program on unlimited devices and to manage your devices. We suggest you to log in to your AVG My Account https://myaccount.avg.com/us-en/my-account-login and click on subscription tab, it will show you the list of programs you have purchased. If you would like to have HMA Pro VPN features, we need to purchase it separately. Thank you!
Hello Anthony,
While verifying your account you have AVG Protection multidevice (1 year subscription) and AVG PC TuneUp (1 computer) as your active subscription. Please make sure whether you have activated your AVG Protection subscription with your AVG My Account credentials. If not please follow the instructions on the article http://avgclick.me/ActivateZen to activate the AVG Protection subscription and check whether it resolves the issue.
Thank you.
Hello Anthony,
We are sorry to know that you haven't been informed about our latest information regarding product change.
We would like to inform that AVG ZEN is a interface for our Multi device product.
Only from recent updates we have changed product name of AVG Protection Multi device to AVG Internet Security for unlimited devices and AVG Performance to PC Tune up for unlimited devices.
HMA VPN is another separate paid program and it helps to hide your IP address so that no hackers can hack your PC. To know more about HMA VPN please have a look at this article: http://support.avg.com/SupportArticleView?urlname=Support-for-Hide-My-Ass-Pro-VPN
AVG Web TuneUp is the free browser add-on and it helps you to browse securely on the Internet.
Thank you.
Thank you Aravindh,
My subscription shows that I now have AVG Internet Security and AVG ZEN (which includes HMAI Pro VPN) so I think that gives me good all round protection for the coming year.
Thank you for all your help.
Tony