Hello Susan,
I regret for the inconvenience caused.
Please follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to uninstall all the traces of AVG completely from your computer.
Note: Run AVG Clear first and then run AVG Remover tool
After running both the remover tool, click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection for the steps to install latest version of AVG.
Activate the product using the license number you have.
If you face any difficulties, please let us know and we will assist you further.
I have paid for my AVG security and have received emails asking me to activate the account. I have tried everything but have been unable to complete the task. I have uninstalled and tried to reinstall on my Windows10 PC but I now have no AVG security. Attempts to reinstall are cancelled automatically - the error message says the software is up to date. Please advise what shall I do.
Order number: 81455869
AVG Order reference number: 701-10360400
Invoice number
Invoice date:
Payment method
3802806620
11-02-2018
Credit card
INVOICE INFORMATION
Line Product Delivery VAT
%
Unit price
GBP
Qty Price
GBP
1 Renewal AVG Internet Security 1 computer (2 years) Electronic 20.00 60.83 1 60.83
Hello Susan,
I regret for the inconvenience caused.
Please follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to uninstall all the traces of AVG completely from your computer.
Note: Run AVG Clear first and then run AVG Remover tool
After running both the remover tool, click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection for the steps to install latest version of AVG.
Activate the product using the license number you have.
If you face any difficulties, please let us know and we will assist you further.