Licence no lost

Hello,

I purchased a 3 year licence for AVG (a discounted price).  Just recently I had a windows crash requiring a full reinstallation.  As a consequence AVG installation was lost.  I think I paid for a PRO version.  How do I reinstall it without having to pay again?
I registered with email address of j_owec@hotmail.com or john@dopl.com.au.
Can you help me?

John

Hi John,

We will help you with the necessary information.
We couldn't locate any active subscriptions under the e-mail addresses you mentioned. Hence, sent an e-mail requesting details and revert to us for further assistance.
Thank you.