Licence not found check primary account on google play settings

Hello Michael,
I understand that you have purchase AVG Protection and you want to install it on your Android device. You can login to AVG MyAccount (https://myaccount.avg.com/en-us/my-account-login) to see your AVG Protection subscription. To install/activate this program on your android device. Please open Google play store app on your device. > Search for AVG antivirus. > Locate and install the free version of the app. > Now open the installed app. > Tap on drawer (3 lines) on top-left of the app. > Select AVG Account. > Enter your My Account email address and password. The paid app will get installed automatically.
Best regards,
Alok.

Hi, 

I am trying to upgrade to my pro account on my android tablet but all I get is licence not found check primary account on google play settings.

any ideas?

Cheers,
Mike.

Hello Michael,
I understand that you have purchase AVG Protection and you want to install it on your Android device. You can login to AVG MyAccount (https://myaccount.avg.com/en-us/my-account-login) to see your AVG Protection subscription. To install/activate this program on your android device. Please open Google play store app on your device. > Search for AVG antivirus. > Locate and install the free version of the app. > Now open the installed app. > Tap on drawer (3 lines) on top-left of the app. > Select AVG Account. > Enter your My Account email address and password. The paid app will get installed automatically.
Best regards,
Alok.

Hi Alok,

Thanks for your reply, but this did not work. it just keeps coming up with licence not found check primary account on google play settings. I am logged into avg with my account but has made no change.

Kind Regards,
Mike.

Michael, Please note that AVG Android support is provided through email only.
AVG Guru

Hi Alok,

Thanks for your reply, but this did not work. it just keeps coming up with licence not found check primary account on google play settings. I am logged into avg with my account but has made no change.

Kind Regards,
Mike.

Michael, In this case I request you to contact our mobile support team, they will help you to activate your AVG Protection program on your Android phone. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Best regards,
Alok.